Part A – Our Personal Information Handling Practices
Our obligations under the Privacy Act 1988
It is our usual practice to collect personal information directly from the individual.
Sometimes we collect personal information from a third party or a publicly available source, but only if the individual has consented to such collection, or would reasonably expect us to collect their personal information in this way, or if it is necessary for a specific purpose such as the investigation of a privacy complaint.
In limited circumstances we may receive personal information about third parties from individuals who contact us or whom we contact. In these circumstances we will attempt to ensure that the consent of those third parties is obtained if we think we may need to use or disclose that information.
We only collect personal information for purposes which are directly related to our functions or activities under the Privacy Act, and only when it is necessary for or directly related to such purposes. These purposes include:
• When we process freedom of information applications.
• When we manage the personnel functions of our office.
Complaint handling and investigations:
• When an individual makes a complaint to us.
We also collect personal information as part of our normal communication processes directly related to those purposes, including:
Use and disclosure
We only use personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities which include (but are not limited to);
We do not give it to other agencies, organisations or anyone else unless one of the following applies:
We take steps to ensure that the personal information we collect is accurate, up to date and complete. These steps include maintaining and updating personal information when we are advised by individuals that their personal information has changed, and at other times as necessary.
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. These steps include password protection for electronic files, securing paper files in locked cabinets and physical access restrictions.
When no longer required, personal information is destroyed in a secure manner or deleted.
See our Security Policy and / or our Credit Card Policy for more details.
Access and correction
If we do not agree to provide access to personal information the individual may seek a review of our decision or may appeal our decision under the FOI Act.
If we do not agree to make requested changes to personal information the individual may make a statement about the requested changes and we will attach this to the record.
Individuals can obtain further information about how to request access or changes to the information we hold about them by contacting us (see details below).
How to contact us
Contact our Brisbane Office on: (07) 3077 9855
Contact us by mail: 16 Chamomile Street, Griffin 4503 Qld
Contact us via email: firstname.lastname@example.org